Refund policy
We want you to be happy with your purchase. If you need to return a product, receive an incorrect or damaged order, or experience a product fault, please contact us and we will assist you.
7 day returns for online orders
You may contact us to cancel and return an eligible online order within 7 days after receiving the product.
For a change-of-mind return, you will be responsible for the direct cost of returning the product to us.
Please return the product with all supplied accessories, cables, goggles, packaging, and other included items where reasonably possible.
Products that have been damaged through misuse, neglect, or unauthorised modification may not qualify for a change-of-mind return.
Please contact us before sending a product back so that we can provide the correct return instructions and address.
Defective or unsafe products
If your product is defective, unsafe, or fails to meet the applicable quality standards within 6 months of delivery, please contact us as soon as possible.
In accordance with applicable South African consumer law, qualifying defective goods may be returned without penalty and at our risk and expense.
Depending on your rights under applicable law, you may choose a repair, replacement, or refund.
This does not cover faults or damage caused by misuse, accidental damage, drops, water damage, failure to follow product instructions, or unauthorised alterations or repairs.
Products damaged during delivery
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives visibly damaged, please contact us as soon as possible and provide:
- your order number
- a description of the damage
- photographs of the product
- photographs of the outer courier packaging and shipping label
Please keep the product and packaging while we assess the issue.
Do not use a red light therapy panel if it appears physically damaged or electrically unsafe.
Incorrect products
If we send you the wrong product, please contact us as soon as possible.
We will arrange the appropriate return and assist with sending the correct product or providing another remedy where applicable.
You will not be charged return courier costs where the incorrect product was sent by us.
Refunds
Once a returned product has been received, we will inspect and process the return.
Where a refund is approved or required under applicable law, the refund will be processed to the original payment method where reasonably possible.
For eligible online cooling-off returns, refunds will be processed within 30 days of cancellation, as required by applicable South African law.
Please allow additional time for your bank or payment provider to reflect the refund after it has been processed.
Return courier costs
For change-of-mind returns under the applicable online cooling-off period, the customer is responsible for the direct cost of returning the product.
Where a product qualifies as defective or unsafe under applicable South African consumer law, the return will be handled at our risk and expense.
If we sent you the incorrect product, we will arrange or cover the reasonable return courier cost.
Please do not send a product back before contacting us.
Our 6 month product warranty
Our red light therapy panel includes a 6-month product warranty.
The warranty covers manufacturing defects during normal use.
It does not cover:
- accidental damage
- drops or impact damage
- water or moisture damage
- incorrect electrical use
- damage caused by misuse
- blocked ventilation or improper use
- unauthorised repairs or modifications
- normal cosmetic wear
Our product warranty does not limit any rights you may have under the Consumer Protection Act or other applicable South African law.
How to request a return
To request a return, please contact us at:
Email: info@redlightstore.co.za
Please include:
- your name
- order number
- reason for the return
- a description of any fault or damage
- photographs or video where relevant
We will provide the return instructions and return address.
Important
Nothing in this Returns and Refund Policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under South African law.
Last updated: July 2026