Shipping policy

We want ordering a red light therapy panel online to be simple, including getting it delivered to your home.

We currently deliver throughout South Africa using reputable third-party courier services. Our shipping process is managed through Bob Go, which allows us to compare available courier options and select a suitable delivery service for each order.

This helps us balance delivery speed, reliability, and cost.

Where do we deliver?

We currently deliver throughout South Africa.

This includes major cities and surrounding areas such as:

  • Cape Town
  • Johannesburg
  • Pretoria
  • Durban
  • Gqeberha
  • Bloemfontein

We also deliver to many smaller towns and regional areas where courier delivery is available.

At this stage, we do not offer standard international delivery or delivery to neighbouring countries such as Namibia, Botswana, or Zimbabwe.

We may expand our delivery areas in the future.

How much does delivery cost?

Our current shipping options are:

Delivery option Cost Estimated delivery time
Standard delivery – orders of R4,000 or more Free 3–5 business days
Standard delivery – orders under R4,000 R100 3–5 business days
Express delivery R150 1–2 business days

The available delivery options and final shipping cost will be shown at checkout before you complete your purchase.

Delivery times are estimates and may be affected by your delivery area, courier availability, public holidays, severe weather, operational delays, or other circumstances outside our immediate control.

Free delivery on orders over R4,000

Standard delivery is free for orders of R4,000 or more.

The free delivery option is automatically available on qualifying orders.

Free delivery uses our standard delivery service, with an estimated delivery time of 3–5 business days.

Express delivery is a separate paid shipping option.

How long will my order take to arrive?

For in-stock products, our estimated delivery times are:

Standard delivery: 3–5 business days.

Express delivery: 1–2 business days.

Business days are Monday to Friday and exclude South African public holidays.

Delivery estimates begin once the order has been successfully processed and is ready for courier collection.

We aim to process and prepare orders as quickly as possible.

Please keep in mind that delivery times are estimates rather than guaranteed delivery dates. Once an order has been collected, the courier is responsible for transporting the parcel to the delivery address provided.

What is express delivery?

Express delivery is available for R150.

This is our faster delivery option and has an estimated delivery time of 1–2 business days.

Express delivery may depend on the delivery area and available courier service.

Some regional or difficult-to-service areas may take longer even when express delivery is selected.

If there is a known issue that may significantly affect your express delivery, we will do our best to contact you.

Which courier companies do you use?

We use reputable third-party courier services to deliver orders throughout South Africa.

Our shipping process is managed through Bob Go, which gives us access to multiple courier options.

The courier used for your order may vary depending on:

  • your delivery location
  • estimated delivery speed
  • courier availability
  • service coverage
  • parcel requirements

This means we do not necessarily use the same courier for every order.

We select a suitable available courier option based on the delivery requirements of your order.

We do not use the South African Post Office as our standard delivery method.

Will I receive a tracking number?

Yes.

Once your order has been prepared and the shipment has been booked with the courier, tracking information will be provided where available.

You may receive a shipping or tracking notification by email.

The notification may include:

  • your tracking number
  • the courier handling your parcel
  • a tracking link
  • shipment status information

Please check your email inbox and spam or junk folder if you are expecting a shipping notification.

How can I track my order?

Use the tracking link or tracking information provided in your shipping notification.

Tracking information may take some time to update after a shipment is created or collected.

For example, the courier may need to scan the parcel at a depot before the first tracking update appears.

If your tracking information has not updated for an unusual amount of time, please contact us so we can look into the shipment.

Please provide the correct delivery address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check:

  • street address
  • suburb
  • city or town
  • province
  • postal code
  • contact number
  • email address

Where relevant, also include:

  • complex or estate name
  • unit number
  • building name
  • floor number
  • access instructions

We cannot guarantee successful delivery if the delivery information supplied is incomplete or incorrect.

If you notice an address mistake after placing your order, please contact us as soon as possible.

We will try to update the address before the courier booking or collection takes place. However, once an order has already been collected or is in transit, we may not be able to change the delivery address.

Additional courier costs caused by an incorrect or incomplete address may be charged to the customer where appropriate.

Someone should be available to receive the parcel

Please provide a delivery address where someone is reasonably likely to be available during normal courier delivery hours.

This can be:

  • your home
  • workplace
  • reception
  • another suitable delivery address

Couriers may contact you using the telephone number supplied with your order.

Please make sure your contact details are correct.

If the courier cannot complete delivery, a further delivery attempt or alternative arrangement may be required.

What happens if there is a delivery delay?

We work to get orders processed and delivered as quickly as possible, but courier delays can occasionally happen.

Possible causes include:

  • unusually high parcel volumes
  • public holidays
  • severe weather
  • courier operational delays
  • vehicle or depot delays
  • incorrect delivery information
  • difficulty accessing the delivery address
  • regional delivery limitations

We use third-party courier companies and cannot control every stage of the courier network.

However, we will assist where reasonably possible if there appears to be a problem with your delivery.

If your order appears to be significantly delayed, please contact us with your order number.

We can check the available tracking information and follow up on the shipment where necessary.

What if my parcel arrives damaged?

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel or product appears damaged, please contact us as soon as possible.

Where possible, keep:

  • the product
  • the original packaging
  • the courier packaging
  • shipping labels

Please also take clear photographs of:

  • the outer courier packaging
  • any visible damage to the parcel
  • the product
  • the damaged area

This information helps us assess what happened and, where appropriate, raise the issue with the courier.

Do not continue using an electrical product if it appears physically damaged or unsafe.

Please refer to our Returns and Refund Policy for information about damaged, defective, or incorrect products.

What if my tracking says delivered but I have not received the parcel?

First, check whether the parcel was received by:

  • another person at your home
  • reception
  • security
  • a colleague
  • another person authorized to receive deliveries at the address

If you still cannot locate the parcel, contact us as soon as possible.

Please provide your order number and tracking information so we can investigate the delivery with the courier.

What happens if my order is returned to sender?

An order may be returned to us if the courier is unable to complete delivery.

This may happen because of:

  • an incorrect address
  • incomplete delivery information
  • repeated unsuccessful delivery attempts
  • inability to contact the recipient
  • refusal of delivery

If an order is returned to us, we will contact you to discuss the available options.

Additional delivery costs may apply where the return or redelivery was caused by incorrect customer information or an inability to receive the parcel.

This does not limit any rights you may have under applicable South African consumer law.

Can I collect my order?

Unless a collection option is specifically shown on the website or agreed with us beforehand, orders are delivered by courier.

Please do not arrive at a business or dispatch address without arranging collection with us first.

Do you deliver outside South Africa?

We currently only offer standard delivery within South Africa.

We do not currently offer standard delivery to Namibia, Botswana, Zimbabwe, Mozambique, or other international destinations.

We are open to expanding our delivery options in the future.

Changes to this shipping policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, courier arrangements, shipping rates, or business processes.

The shipping rates and delivery options displayed at checkout at the time of purchase will apply to your order.

Contact us about a delivery

If you have a question about your delivery or believe your order may be delayed, please contact us.

Please include your order number so that we can check the shipment more quickly.

Email: info@redlightstore.co.za

We will do our best to assist with your delivery and follow up with the courier where necessary.

Last updated: July 2026