FAQ

Yes. This is a 300W LED-rated panel with an actual power draw of approximately 90W. This is common in LED panels, as many panels are named according to their LED-rated power, not their actual wall power consumption.

Actual power draw means how much electricity the panel uses from the wall while running.

A panel can be called 300W because of the combined LED chip rating, but the LEDs are usually not driven at their maximum rating during normal use. Running LEDs below their maximum can help manage heat, improve stability, and support longer LED lifespan.

For electricity cost, actual power draw is the more useful number.

Not always. Many panels use LED-rated power in the product name. Our 300W LED-rated panel has an actual power draw of approximately 90W.

The panel includes:

• 300W LED-rated red and near-infrared light therapy panel
• 4.5m power cord
• Metal hanging cords and clips
• 2 eye-protection goggles

Yes. The panel comes with 2 silicone goggles for eye protection. Use them when the panel is facing your face or eyes.

Our panel has a small stand attached to the panel, which allows you to position it at an approximate 30-degree angle. It does not come with a separate larger stand. It also comes with a hanging cord that allows you to hang the panel from a suitable point.

Although separate bigger stands offer many benefits, they are not for everyone. They increase the product cost, packaging size, shipping cost, need a lot more storage space, and require more setup effort.

Some users prefer a simpler and more affordable option where the panel has a stand attached, with the added bonus of being able to hang it in a suitable location.

This panel can be used as part of:

• Skin appearance routines
• Face and neck sessions
• Post-exercise recovery routines
• Body-focused wellness sessions
• Morning or evening wellness routines

It is not intended to treat injuries, chronic pain, acne, inflammation, sleep disorders, or any medical condition.

Yes. This panel can be used as part of a face or skin routine. Avoid staring directly into the LEDs and use the supplied goggles when the light is facing your face or eyes.

Yes. You can position the panel to be used on various areas of your body. You can position it toward areas such as the upper body, legs, back, shoulders, etc. depending on your routine.

Many people use red light therapy several times per week. A simple starting point is short sessions of 3–5 times per week. Consistency is more important than doing very long sessions.

Some people do, but more is not always better. A few consistent sessions per week is a sensible starting point for many home routines.

Many home sessions are around 10 to 20 minutes, but this depends on the distance, body area, and comfort.

A practical starting distance is around 20cm to 30cm from the area you want to use it on.

The panel has a 60° beam angle, so the light is fairly focused. Closer use gives a more concentrated session over a smaller area, while moving further away spreads the light over a larger area with less intensity.

For face sessions, start around 30cm and use the included goggles. For body areas, adjust within roughly 15cm to 45cm depending on comfort and coverage. Do not press your skin against the panel or stare directly into the LEDs.

Yes. Many people use red and near-infrared light therapy as part of a post-exercise recovery routine.

Yes. Some people prefer using their panel in the evening as part of a quiet winddown routine.

Yes. Some people use their panel in the morning as part of a daily wellness routine. The best time is the time that fits your schedule and helps you stay consistent.

Red light therapy is generally used as a non-invasive light-based wellness routine, but it should still be used responsibly.

Avoid staring directly into the LEDs, use eye protection when needed, follow the product manual, and speak to a qualified healthcare professional if you have a medical condition or are unsure whether this type of device is suitable for you.

Yes. Wear eye protection when the panel is facing your face or eyes. The panel comes with eye-protection goggles. Avoid staring directly into the LEDs.

Stop using the panel if you experience discomfort, eye irritation, unusual skin reaction, dizziness, or if the light feels too intense.

Also stop using it if the device smells unusual, overheats, flickers, makes abnormal sounds, or appears damaged.

Speak to a qualified healthcare professional before use if you:

• Have a medical condition
• Are pregnant
• Use photosensitising medication
• Have an eye condition
• Have severe light sensitivity
• Recently had surgery
• Are unsure whether red light therapy is suitable for you

Red light therapy is a light-based wellness routine that uses specific red wavelengths of light, commonly used as part of skin appearance, post-exercise recovery, and general wellness routines.

It is non-invasive and does not use UV light. This product is intended for general wellness and lifestyle use only, not to diagnose, treat, cure, or prevent any disease.

Near-infrared light therapy uses near-infrared wavelengths that are mostly invisible to the eye.

In red light therapy panels, near-infrared light is commonly used for body-focused wellness routines and post-exercise recovery routines. It is often paired with visible red light in one device.

Yes. This panel includes both red light and near-infrared light.

Yes. The panel can be used with red light and near-infrared light together, depending on the selected mode. To use it, simply press the red light, infrared light, or both buttons on the panel.

This panel uses 660nm red light and 850nm near-infrared light.

Yes. 660nm is one of the most common red wavelengths used in red light therapy panels. It is visible red light and is often used in skin appearance and general wellness routines.

Yes. 850nm is a common near-infrared wavelength used in light therapy panels. It is invisible to the eye and is often used in body-focused wellness routines.

Usually no. Sessions are short, so running costs are normally low.

Possibly, depending on your inverter or backup power setup.

Because the panel’s actual power draw is approximately 90W, it is not a heavy appliance like a heater, kettle, or air fryer. However, you should still check your backup power capacity and avoid overloading your system.

Yes, a good-quality surge protector is sensible, especially in South Africa where load-shedding and power returning after outages can create surge risks. A good practice is to switch the panel off and unplug it when not in use.

Yes, if needed. Do not use damaged cables or plugs. Keep in mind that we provide you with a 4.5m power cord, so you possibly won’t need an extension cord.

Some warmth is normal because LEDs and internal electronics create heat during use.

Use the panel in a well-ventilated area, do not block vents, and stop using it if it becomes unusually hot or smells unusual.

A panel gives you more flexibility than smaller devices.

A mask is mainly for the face. A handheld device usually treats one small area at a time.

A panel can be used to target multiple parts of your body, making it a more versatile home setup.

A panel is more flexible because it can be used on the face and body.

A mask is more lightweight and convenient if you only want a face routine.

This is a compact panel, not a full body panel.

It can be used for different body areas, but you may need to reposition it depending on your routine. If you want to cover your entire body or maximum coverage in one session, a larger full-body panel may be more convenient.

Results vary. Most people buy a panel because they want a practical way to support a wellness routine over time.

Your experience may depend on consistency, distance from the panel, session length, skin type, reason for use, and how the device is used. Red light therapy should not be viewed as a miracle solution or instant fix.

Results vary from person to person. Some people enjoy the routine straight away because it feels simple and relaxing, while skin appearance or recovery-focused routines usually need consistent use over time.

For best results, use the panel consistently, keep your distance and session length sensible, and do not expect one or two sessions to show the full benefit.

Yes. Consistency matters more than occasional long sessions. A simple routine several times per week is usually more practical than using it heavily for a short time and then stopping.